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Customer information will never be sold or shared, and is used
solely within the company to process your order. E-mail
addresses and a telephone number are requested and only required
for tracking and delivery information about your order, and for
contacting you if there is a problem with your order.
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We are proud to be partnered with CardService International for
our merchant account, and LinkPoint International, which
provides the secure gateway for safe processing of your personal
credit card information. We chose a top of the line store
program - Miva Merchant - to provide you with a secure and safe
shopping environment, utilizing SSL encryption.
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Shipping Policies
If paying by check, your order will ship as soon as your check has
cleared the bank.
Presently, we ship only within the 48 continental US states. Please phone
(866-545-9228) or email (lilythecat@catpaper.com) for special shipping requests.
We ship orders by UPS Ground, and USPS Priority.
Replacement, Return, and Refund policy.
Replacement of defective product:
We will replace your order provided you make the request, and ship
the item(s) back to us within 15 days of receipt of the order. We
email you a postage label to attach to the package. Please email us
at lilythecat@catpaper.com
and let us know about the issue so we can make every effort to
ensure the quality of our product. Please return the entire unused
contents of the order. When the item(s) are received by us, we will
send out a replacement.
We value you as a customer, and promise to solve the problem quickly.